To send the Crash Report from a Mac: 

  1. Connect your device to and sync  with iTunes, iTunes downloads those records (known as crash logs) to your computer.
  2. In the Finder, open a new window.
  3. Choose Go > Go to Folder.
  4. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  5. Open the folder identified by your device’s name.
  6. E-Mail the crash log(s) named after the app  to iossupport@apgsolutionsllc.com

 

To send the Crash Report from a From a Windows PC:

  1. Connect your device to and sync  with iTunes, iTunes downloads those records (known as crash logs) to your computer.
  2. Enter the crash log directory for your operating system in the Windows search field, replacing <user_name> with your Windows user name.

    For crash log storage on Windows Vista
    C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice

    For crash log storage on Windows XP
    C:\Documents and Settings\<user_name>\Application Data\Apple computer\Logs\CrashReporter
  3. E-Mail the crash log(s) named after the app  to iossupport@apgsolutionsllc.com