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Track My Rx
Download from Google Play     Track My Rx Avilable on the App Store     Download from Mac App Store     Download from Windows Store     Available at amazon appstore for Android

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How do I record taking a medication on the Apple Watch?

clock May 31, 2015 by author Support Team
  1. First you need to setup your medications in the companion app on your iPhone

  2. Next on the Daily View screen on the Apple Watch, tap the medication you want to record



  3. To enter the name of the person who took the medication, tap Taken By



  4. From there you can choose from the list of names or use the microphone on the Apple Watch to speak the name



  5. Finally, tap the Save button to record taking the medication




How do reminders work on the Apple Watch?

clock May 31, 2015 by author Support Team
When reminders are sent to the Apple Watch, the system lets you know subtly. If you choose to view the reminder, the Apple Watch displays an abbreviated version of the reminder first, followed by a more detailed version. You can dismiss the detailed reminder or record the medication by tapping the Record button.



Tap the Save button to record taking the medication



After which, the Daily View will be updated




How do I send crash report to the support team?

clock July 16, 2012 by author Support Team

To send the Crash Report from a Mac: 

  1. Connect your device to and sync  with iTunes, iTunes downloads those records (known as crash logs) to your computer.
  2. In the Finder, open a new window.
  3. Choose Go > Go to Folder.
  4. Enter ~/Library/Logs/CrashReporter/MobileDevice.
  5. Open the folder identified by your device’s name.
  6. E-Mail the crash log(s) named after the app  to iossupport@apgsolutionsllc.com

 

To send the Crash Report from a From a Windows PC:

  1. Connect your device to and sync  with iTunes, iTunes downloads those records (known as crash logs) to your computer.
  2. Enter the crash log directory for your operating system in the Windows search field, replacing <user_name> with your Windows user name.

    For crash log storage on Windows Vista
    C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice

    For crash log storage on Windows XP
    C:\Documents and Settings\<user_name>\Application Data\Apple computer\Logs\CrashReporter
  3. E-Mail the crash log(s) named after the app  to iossupport@apgsolutionsllc.com

 


How can I find out more about this app and what other apps you have to offer?

clock May 27, 2012 by author Support Team
  1. Access the About page.

  2. Scroll down to the "Track My Rx" section.

  3. Tap the "Company Website" or "Product Support Website" row for the latest information.

Bye the way, thanks for doing this,
APG Solutions, LLC.

How can i let my friends, family and colleagues know about this app?

clock May 27, 2012 by author Support Team
You can let others know about this app by liking int on Facebook, Tweeting about and/or e-mail. To do that from within the app follow these steps:
  1. Access the About page.

  2. Scroll down to the "Do you know somebody" section.

  3. Tap the either the "Recommend On Facebook", "Tweet About It", "Share By E-Mail" or "Share By Text Message" row. Details about the app will be pre-filled into the message.

Bye the way, thanks for doing this.
APG Solutions, LLC.

How do I write a review of this app?

clock May 27, 2012 by author Support Team
From within the app follow these steps:
  1. Access the About page.

  2. Scroll down to the "If you like this app" section.

  3. Tap the "Write A Review" row and follow the instructions.

Bye the way, thanks for doing this, you feedback is very important.
APG Solutions, LLC.

How do I report issue or bug?

clock May 27, 2012 by author Support Team
  1. Access the About page.

  2. Scroll down to the "For technical support" section.

  3. Tap the "Send E-Mail" row.

  4. Please provide as much detail as possible in order for our support team to better assist you.

How do I access the About page?

clock May 27, 2012 by author Support Team

On the iPhone:

From the Main Menu page, tap the "About" row.

On the iPad:

Tap the "Menu" button then tap the "About" button.

Can I hide the background image?

clock May 27, 2012 by author Support Team
[No text]

Can I save a list of e-mail addresses to send the report to?

clock May 27, 2012 by author Support Team
  1. Access the Settings page.

  2. Scroll down to the "History" section.

  3. Tap the "Email List" row.

  4. Enter the list of email addresses. Use the semicolon ; in between email addresses.